Here to help
Let’s talk.
A question about your order or the collection? Send us a note. We’ll help you find the next step.
Send us a message.
Tell us a little about how we can help.
For your privacy, please don’t include passwords or payment card details.
Premier Petra support
A little more connection.
Product questions, order updates, or something else. Start here.
- Company email
- [email protected]
- Company address
- Our mailing address will be added here shortly.
- Response time
- We aim to respond within 8 hours.
Quick answers
A few things to know.
Where can I find my tracking number?
If tracking has been added as an order update, you can find it in My Account → Orders. Open the relevant order and check its updates. If you checked out as a guest or don’t see tracking, send us your order number using this form.
When will tracking become available?
Tracking is available after a shipment has been arranged and its tracking details have been added to your order. A new tracking link may take time to show the carrier’s first scan. Contact us if you need help checking an update.
Can I change or cancel my order?
Send us your order number and the change you’d like as soon as possible. We’ll check the order’s progress and let you know what is possible. Changes may not be possible once an order has been dispatched.
What should I include in my message?
Include your order number if you have one, the email used at checkout, and a brief description of your question. For a product question, include the product name so we can help you more quickly.